About the Company
The Ikiguru mobile application and the website at ikiguru.com (the "Platform") are owned and operated by:
Ikiguru Technology Private Limited
A private limited company incorporated in India under the Companies Act, 2013.
GSTIN: Will be updated upon registration. Ikiguru is currently in early operational phase.
Registered Office
Ikiguru Technology Private Limited
1409, 1410 & 1411, OCUS QUANTAM,
Sector-51, Sadar Bazar,
Gurgaon — 122001, Haryana, India.
How to Reach Us
For general queries, support, feedback, and partnership enquiries:
General Contact
Email: hello@ikiguru.com
Website: https://ikiguru.com
Working Hours: Monday to Friday, 10:00 – 18:00 IST (excluding Indian public holidays).
For postal correspondence, please write to the registered office address above.
Grievance Officer
In accordance with Rule 3(2) and Rule 4(1)(c) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and other applicable Indian laws, Ikiguru Technology Private Limited has appointed a Grievance Officer to receive and resolve complaints related to your personal data, content on the Platform, or any other concern about your use of Ikiguru:
Grievance Officer
Name: Nimansh Jain
Designation: Director, Ikiguru Technology Private Limited
Email: hello@ikiguru.com
Address: 1409, 1410 & 1411, OCUS QUANTAM, Sector-51, Sadar Bazar, Gurgaon — 122001, Haryana, India.
Working Hours: Monday to Friday, 10:00 – 18:00 IST (excluding Indian public holidays).
How to Raise a Grievance
You can raise a grievance in any of the following ways:
- From within the Ikiguru app: Settings → Help & Support → Raise a Grievance.
- By email to hello@ikiguru.com — use the subject line "Grievance" and include enough detail for us to identify your account and concern.
- By post to the Grievance Officer at the registered office address above.
When writing in, please include:
- Your name, registered email, and (if applicable) the parent or guardian's name and contact.
- A clear description of the issue.
- Any relevant dates, screenshots, or reference numbers.
- The remedy you are seeking.
Response Timelines
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we commit to:
- Acknowledge your grievance within 24 hours of receipt.
- Resolve your grievance within 15 days of receipt, or sooner where reasonably possible.
For specific categories of complaint (for example, requests to remove certain types of unlawful content), shorter response timelines may apply as required by law. Where a longer timeline is reasonably necessary in order to investigate or coordinate with a third party, we will keep you informed of progress.
Escalation
If you are not satisfied with our response, or if your grievance is not resolved within the timelines above, you may escalate as follows:
- Personal data complaints: the Data Protection Board of India, established under Section 18 of the Digital Personal Data Protection Act, 2023. Please refer to the Board's official website for the current procedure for filing a complaint.
- Unlawful or harmful content: the Ministry of Electronics and Information Technology (MeitY), Government of India.
- Cybercrime, online harassment, or impersonation: the National Cyber Crime Reporting Portal at cybercrime.gov.in or your local police cyber cell.
- Consumer complaints: the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Nothing in this page limits any other right or remedy you may have under applicable law.
If the Grievance Officer or any details on this page change, we will update this page promptly and revise the "Last Updated" date at the top. Where required by law, we will also notify registered users by email or in-app notification.